Sharda University Agra has a very professional systematic support and delivery system. The purpose of
IT Service Department of the University is to ensure that users receive appropriate help in a timely
manner. Our service department is staffed with trained network and system administrators who care
for users Laptops/Desktops and network up and running. IT service management activities – drived by
policies, organized and structured in processes and supporting procedures – that are performed by IT
service department to design, plan, deliver, operate and control information technology (IT) services
offered to customers. User’s satisfaction is our number one priority. Assigning tasks to support
engineer throughout each work day that are based on SLAs, support engineer availability, and the
support engineer skills.
IT service department take care Data Center Management & distribution of Internet bandwidth
and maintained to server 24 X 7. To ensure proper connectivity and throughput a proper systematic
layout plan put in place (Fiber & Copper Both). Wi-Fi Network is also Design & lay in the campus for
users.
To ensure proper IT service delivery we have Helpdesk system in place, user can also approach
over phone and mail for any type of IT support. A dedicated team of 18 skilled staff has been deputed
in different place to deliver IT services promptly.
For any IT related inconvenience you can contact us
through any of the following channels.
